FAQ

FAQ



HOW DO I QUALIFY FOR FREE SHIPPING?

Joy In Progress offers FREE USPS FIRST-CLASS SHIPPING on all essential oil merchandise orders $50 and over (excluding taxes). This excludes non-essential oil products like diffusers, kits, and accessories. Free shipping is applied via coupon code JOYINFREE that can be entered at purchase.

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually the same business day if ordered before 2 PM MST. All other orders will be shipped the next business day. For time-sensitive orders email us at info@joyinprogress.com. You will then receive notification of both processing and shipment. We are shipping from our warehouses in Utah, USA. Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled, but they might be eligible for a full refund. Please make sure to provide the correct shipping address. Joy In Progress, LLC can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

WHEN WILL MY ITEMS ARRIVE?

Most items should be received within 5-10 business days.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

DO YOU SHIP OUTSIDE THE UNITED STATES?

We are only able to ship within the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.

WHY DON’T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can’t stop this since it’s the way Facebook works.

HOW DO YOU DETERMINE YOUR “COMPARED TO” PRICES?

We get these prices from doTERRA.com retail prices.

DO YOU SELL WHOLESALE?

Yes. Email us for details at info@joyinprogress.com.

WHAT IS YOUR RETURN POLICY?

We have a 30-day return policy for a full refund on unopened or damaged products. We will pay for the return shipping, just to make you happy! Please contact us at info@joyinprogress.com. * Disclaimer: For any items we are unable to ship we reserve the right to cancel the order and process you a full refund. You might receive a discount coupon. Who knows? Check your spam emails.